HDI Local Chapter Officer of the Year Kelly McLaughlin, HDI NY - Western Central NY
HDI Local Chapter Officer of the YearHDI Hall of Fame Inductees* Roy AtkinsonJim BoltonMary CruseJohn CustyJulie Mohr
HDI Hall of Fame Inductees**Award sponsored by Robert Half Technology.
Also recognized during the conference:
HDI CSAT Elite 50 #1 Top Ranked Support Center: Sonoma County Information Systems Department, The ISD Service Desk
HDI CSAT Elite 50
This program celebrates top performing support centers around the world. These support centers are ranked based on customer satisfaction survey responses gathered by the HDI Customer Satisfaction Index (CSI) Service, an independent, third-party tool that tracks and trends customer satisfaction. To see a full list of the HDI CSAT Elite 50, please visit:
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.
HDI Circle of Excellence Awards
This award is designed to recognize those chapters who are meeting the standards for an HDI local chapter and are following the best practices which ensure they are providing value to members. To see a full list of the HDI Circle of Excellence Award winners, please visit:
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For more information about each award recipient, please visit: hdiconference.com/conference/2018-award-winners.aspx
For more information about each award recipient, please visit: hdiconference.com/conference/2018-award-winners.aspx
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The Daily Wire, for its part, has published multiple stories alleging liberal bias on Facebook’s part, and a conservative site called the Western Journal published a study in March headlined, “ Confirmed: Facebook’s Recent Algorithm Change Is Crushing Conservative Sites, Boosting Liberals .” The study based its conclusions on just one month of data, from the analytics site SimilarWeb. Regardless, it has become conventional wisdom among many on the far right that Facebook is suppressing conservative views. None of these pieces have mentioned that Slate, which is widely considered to lean left, is seeing 87 percent less Facebook traffic than it did in January 2017. They did acknowledge that Fox News and the Daily Mail, two of the largest right-leaning outlets, seem to be thriving under the algorithm change but characterized those as exceptions to the trend.
Should Slate, which publishes political viewpoints that frequently lean left, count as a trusted source? Should a respected but explicitly conservative publisher like National Review? How about Fox News, which calls itself “fair and balanced” but counts right-wing conspiracymonger Sean Hannity as its top personality? No doubt different people would have different answers to each of those questions. It’s not unreasonable that Facebook should prefer to punt the question to its own users. But the opacity of Facebook’s approach might add to the epistemological uncertainty it has fomented since before the 2016 election, because it is still asking us to trust that it can surface what is trustworthy. And if nothing else, its approach adds to the financial uncertainty facing news publishers who had been forced to rely on Facebook traffic as the social network became the dominant distributor of online information.
Facebook’s retreat from that central role in online news has certainly been painful for many publishers—especially those that had made the social network a centerpiece of their strategies. Turner told me that Slate was able to weather the blow from Facebook better than some because it had avoided going “all in” on Facebook during the boom years. For instance, to diversify its revenue, the magazine launched a paid membership program called Slate Plus in 2014, which grew dramatically following Trump’s election, and its podcasts have grown to account for
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. Slate also continued to bring readers in through its front door even as industry watchers
declared the homepage “dead.”
Still, the loss of reliable Facebook traffic has undoubtedly affected Slate’s editorial and business strategies.
One silver lining of the Facebook crash is the emergence of other platforms that have been directing more traffic to many sites in the past year, even as Facebook sends far less. Google, Apple News, Twitter, and Flipboard are all sending more readers to Slate than they used to, and the increase has happened over the same time period that Facebook traffic has dried up, Carey said. Other publications told me the same is true for them. Digiday noted in January that Boston.com received more readers from Apple News than from Facebook in December. However, publishers often get less revenue from an Apple News reader than from a Facebook referral, because Apple pockets part of the ad revenue. New York Media, parent of New York magazine, has broken traffic records in 2018 by shifting its focus from Facebook to Google and Apple News.
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